CLIENT
INFORMATION
LOCATIONS
Springfield
Electric Department
718 Central Avenue West
Springfield, Tennessee 37172
(615) 384-6770 (VOICE)
(615) 382-1642 (FAX)
Web site: www.springfield-electric.com
Office Hours: Monday thru Friday 7:30 a.m. - 4:30 p.m.
Power outages | Security Lights | TVA Programs
Street Lighting | Trees in Power Lines
Springfield
City Hall
405 N. Main Street
Springfield, Tennessee 37172
(615) 382-2200
Billing
| New Services | Personnel
Weekend
and evening emergency number: (615) 384-8422
Office
Hours: Monday-Friday 7:30 a.m. to 4:30 p.m.
HOW
RATES ARE STRUCTURED
Electric
rates are made up of three components-a customer charge, a
demand charge and an energy charge. The customer charge is
a flat monthly charge, which recovers fixed costs such as
material operations and maintenance, and accounting costs.
Demand charges are in the form of dollars per kilowatt. Demand
charges recovers supplier's capital investment and substation
costs associated with providing sufficient capacity to a customer,
regardless of energy used. The energy charge is in the form
of cents per kilowatt-hour and is for purchased power and
fuel. Customers are grouped into classes according to expected
energy and demand needs. Small Commercial and Residential
customers pay only customer and energy charges. Large commercial
and industrial customers pay customer, demand and energy charges.
HOW
EXISTING FACILITIES ARE ACQUIRED
AND PAID FOR
Springfield
Electric constructs most of its facilities with its own personnel.
Capital Improvements are usually funded with electric revenue,
less power cost to TVA. Much of the electric system has been
acquired from plant purchased from CEME in accordance with
a formula defined by State Law.
Two
if the substations were acquired from TVA through a lease
- purchase program initiate by TVA in the 1970's. All substations
are now completely paid for.
ICE
STORMS AND POWER OUTAGES
 In
February 1991, The Tennessee Valley suffered a major ice storm,
which caused power lines to fall due to ice and wind loading
and from trees falling into lines.
Many
people were without electricity for more than two weeks. Springfield
Electric was able to restore power to 95 percent of its customers
within one week.
The
department continues to trim trees on a routine basis, which
is the best possible safeguard against an ice storm. A reconducting
line from copper to steel-reinforced aluminum (ACSR) is also
good protection. However, there is no guarantee against an
extensive power outage if the storm is severe enough.
OPERATIONS
AND MAINTENANCE REGULATIONS
The
Electric Department has implemented a scheduled maintenance
program for its substation equipment. Generally, all maintenance
and testing work on equipment must be performed in conformance
with Nation Electric Testing Association (NETA) requirements.
Painting is performed in conformance with the Steel Structure
Painting Code (SSPC). As a minimum, all operations and construction
practices must conform to the National Electric Code (NEC),
and the National Electric Safety Code (NESC). Other codes
and agencies govern the department's operations in whole or
in part including the Federal Energy Regulatory Commission,
The Occupational Safety and Health Administration (OSHA),
and The Tennessee Valley Authority.
SAFETY
PRECAUTIONS FOR CUSTOMERS
 Respect
the power of electricity. That is the best way to avoid electrical
accidents. It is important to remember that the electricity
inside your home comes from outside your home via transformers,
utility poles, and overhead or buried cables. If someone has
received an electric shock from live, indoor electricity,
shut off the power if possible. If not possible, use a dry
wooden stick, dry rope, or dry clothing to move the victim
away from the power source.
If
someone is in contact with a live outdoor, power line, the only
safe thing to do is to call your electric utility and have them
turn power off. Call an ambulance immediately! DO NOT ATTEMPT
to move any outdoor electrical equipment or the victim.
In
case of an electrical fire, unplug the appliance when possible.
If smoke comes from wires or electric motors, turn the power
off. If a fire is small, use a fire extinguisher rated specifically
for electrical fires or pain baking soda to put it out. NEVER
use water to put out an electrical fire.
If
a power line or broken wire is down near your house, DO NOT
touch it! NEVER assume the wire is dead. Be sure to contact
the Springfield Electric Department to make necessary repairs.
Customers
should also remember these electrical rules: Fuses or circuit
breakers "blow when there is an overload, short or faulty
appliances. Correct the problem before restoring power.
Electricity
will go to ground through any good conductor, metal, liquid,
or you. Stay out of its path. Never touch appliance or wires
with wet hands or feet.
CUSTOMER
SERVICE INFORMATION AND TIPS
A variety of free literature is available to Springfield Electric
customers including:
- Outdoor
Lighting
- Electrical
Safety
- Heat
pumps
- How
to Save on Electric Bills
- How
to Read Your Electric Meter
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